Refund policy

Returns and refunds

Books
You can return unused books within 14 days of receiving them for a refund. Books must be unused and in the condition you received them. To start a return, email orders@hatriqa.com with your order number. You pay the cost of returning the book unless it is faulty or we sent the wrong item. When we receive it, we refund the price of the book and the standard delivery charge you paid for it.

Faulty or wrong items
If a book arrives damaged, misprinted or is not what you ordered, email us within 30 days with your order number and a photo. We will send a replacement or give you a full refund, including delivery. You do not need to send the book back.

Online courses
You can cancel within 14 days of purchase for a full refund if you have not started the course. Once you start an on-demand course, it is non-refundable. If you cancel a live course within 14 days of booking, we refund you in full, less the value of any sessions already delivered.

Gift cards
Gift cards cannot be refunded.

Orders through Amazon
If you bought our books from Amazon, please return them through Amazon.

Schools and purchase orders
Orders paid by purchase order follow the same terms. Please contact us before returning books.

Refunds are made to your original payment method within 14 days of us receiving your return, or of agreeing a refund for a faulty item. These terms do not affect your statutory rights.